02 · Accelerate · Product Team Accelerator · Two-year partnership
Visa
Building one of Visa's most AI-progressive product teams.
CSAT — Phase 1 (Leadership Cohort)
- 4.9/5 CSAT — Phase 1 Leadership Cohort
- 4.2/5 CSAT — Phase 2 Product Team Accelerator
- +56% uplift in AI confidence across product workflows
- 71% report more consistent product practices across teams
- Product Strategy (DPMs): +58% · Effective Communication (TPMs): +44%
- Visa Auckland named one of Visa's most AI-progressive product teams globally
The challenge
After a re-org, Visa's Auckland product team was at an inflection point. New Directors of Product were first-time people managers navigating Visa's wider organisation. Technical PMs were deep subject-matter experts who needed to expand beyond the backlog into strategic, cross-functional leadership. Nine structured discovery interviews surfaced consistent gaps: delivery pressure over discovery, roadmaps driven by business pressure rather than validated insight, no shared definition of 'good', and PMs in order-taking mode.
How we worked
Phase 1 (2024): A bespoke two-day intensive for Directors of Product and Technical PMs — product strategy, leadership communication, stakeholder alignment — grounded in Visa's real challenges and followed by monthly coaching. Phase 2 (2025–26): An embedded Product Team Accelerator combining capability uplift, AI-enabled workflows, hands-on coaching, and pilot product teams, with a 30+ dimension skills assessment and monthly live sessions.
The outcome
By mid-2026, the Auckland team had become one of the most AI-progressive product teams at Visa globally. They built agentic workflows using Claude, GitHub, and VS Code to reverse-engineer a 200-repo, 8-million-line legacy platform. Visa's executive leadership greenlit a full rebuild of their flagship enterprise product — the Auckland team was held up as the model for the entire organisation. The reason: two years of investing in the fundamentals.
Inside the engagement
“The difference between where the team was and where they are now is night and day. We're now one of the most AI-progressive product teams at Visa globally. By investing in the fundamentals first, the team was ready to go all-in on AI workflows when the shift happened.”
Phil MetcalfeVP Product, Visa
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